News, articles, tips & tricks

Attention vs Intention

So let me level set here. At the time of this writing, I have around 4500 friends and followers on Facebook, 4500 connections and 3500 followers on LinkedIn, and probably another 1000 people who are unique on Bluesky, Instagram, and Threads. I think it's safe to say that I am connected to over 10,000 individual…

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Are Your Customers Content with Your Content?

Last week was my birthday. I have some traditions that I have followed for years. I like to go out for an exceptional meal that I rarely treat myself to. In Chicago, I had some great Hibachi steak houses that I would visit because I loved watching the meal being prepared in front of me…

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Don't Become An Expense – Become Invaluable

I just read an article about how companies are laying people off and they feel betrayed. They attracted people with a fun family atmosphere, and then laid them off like the expenses that they always were. I luckily learned a lesson back in the 1980s when I worked at AT&T. During a performance review, I…

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Looking Back & Forth… What Are You Thankful For?

Every year, around the 3rd to 4th week of November, until the 1st week of January, business starts to slow down (unless you are in retail). We start to reflect on the previous months of the year. It's also a time to look forward to what's next. I can tell you as you get older…

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