When Black Friday Comes… I'm writing this just before Thanksgiving. I'd like to talk about five ways to give thanks to your clients this Thanksgiving and maybe even next Thanksgiving. There's a tradition in the United States called Black Friday. Black Friday is one of my favorite Steely Dan songs. When Black Friday comes, I'm…
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What you need, baby. I got it. What you need, do you know I got it? All I'm asking is for a little respect. Now, I'm sure that most of you recognize that little ditty as a song by the Queen of Soul, Aretha Franklin. That's what we're going to talk about today – giving…
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A few days ago, I got a message on LinkedIn from a guy named Daniel. He said, “Hey, I just flew back into Chicago and I read your book and I loved it and I want to take you out to lunch to thank you for all the great insights.” I said to him, “I…
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So, I don't know if you've ever read the book “How To Win Friends And Influence People” by Dale Carnegie. It's a great book, and one of the things that it says in the book that I think really stands out is the sweetest sound in peoples' ears is their own name. People love that.…
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I'd like to talk to you about content marketing, but more specifically, I want to talk about making the customer the hero of your story. Now, I am sure you have gone to websites and you start reading the copy and you see somebody saying, “We have won such-and-such awards, and we have done so…
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I don't know if you're on LinkedIn, but you probably get this all the time: somebody connects with you and then immediately messages you. Some of the people are just straightforward and say, “Hey, nice to meet you, looking forward to get to know you.” And that's the right way to do it. But the…
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